1. Make Things Safe
Take reasonable steps to prevent further loss or damage where it is safe to do so. For an emergency, contact the appropriate emergency service first.
CLAIMS SUPPORT
Need to Make a Claim?
We’ll help you find the right next step
If something has happened that may result in an insurance claim, contact us as soon as reasonably possible. Have your policy details and information about the incident ready so we can provide the relevant insurer or claims contact information.
Clear claims information and support.Hillside Mortgages · Southall & West London
Call Us0208 813 0914
Email Usejaz@hillsidemortgages.co.uk
Have Your Policy ReadyPolicy number and insurer details
Act PromptlyReport incidents without unnecessary delay
WHAT TO DO
Making a claim
The exact claims process and cover depend on your insurer, policy wording, schedule and endorsements.
2. Record What Happened
Keep relevant photographs, dates, receipts, correspondence and other evidence. Do not dispose of damaged items unless necessary or authorised.
3. Check Your Policy
Have your policy number, insurer details and policy documents available. Your documents may contain a dedicated claims or emergency number.
4. Report the Incident
Contact the insurer or claims handler shown in your policy documents, or contact Hillside Mortgages for the relevant claims contact information.
Help the claim get to the right place
When reporting an incident, the insurer or claims handler may ask for information relevant to the circumstances. Having the following available can make the first contact easier.
Policy details
Policy number, policyholder name and insurer.
Incident details
Date, time, location and a clear description of what happened.
Evidence
Photographs, receipts, invoices, reports or correspondence where relevant.
Other parties
Names and contact details of relevant third parties or witnesses, where applicable.
Important
Follow the instructions in your policy documents. Do not admit liability, negotiate or agree a settlement on behalf of an insurer. If urgent action is required to protect people or property, prioritise safety and keep records of reasonable emergency action taken.
CLAIMS QUESTIONS
Useful things to know
Your insurer or appointed claims handler decides whether a claim is covered and how it will be handled under the policy terms.
Should I contact Hillside Mortgages or the insurer?+
If your policy documents give you a claims number, you can use that route directly. You can also contact Hillside Mortgages for the relevant claims contact information and next-step support.
What if I do not have my policy number?+
Contact us with the policyholder name and other available details. We can use the information available to help identify the relevant policy contact route.
Does reporting an incident mean the claim will be paid?+
No. Cover and settlement are determined by the insurer or claims handler in accordance with the policy wording, schedule, endorsements and circumstances of the claim.
What should I do if the situation is urgent?+
Prioritise safety. Contact emergency services where appropriate and check your policy documents for any insurer emergency assistance number. Take reasonable steps to prevent further loss where safe to do so.
Need Help With a Claim?
Contact our team with your policy details and a brief explanation of what has happened.